We Do Care For Our Studens
Privacy Policy
Collection of personal information
Eduholic collects students’ personal information insofar as it is necessary for processing applications and otherwise efficiently performing services sought by students. Information typically collected would include name, address, contact details and educational background. We do not collect superfluous personal information to create a database for any other party’s use.
Use of personal information
Eduholic will normally only use your personal information in connection with the service you require. In most cases, this will be in connection with applications to educational Institutions and for visa applications. Some of the information could be used in our promotional materials. We may at times be required by law to supply your personal information.
Consent
Wherever required by law to obtain your consent before supplying your personal information, Eduholic will seek your consent.
COMPLAINTS PROCESS
Eduholic is committed to dealing with complaints in accordance with the rules of natural justice. Implicit in this is the necessity for the following:
- The complainant is to be allowed the opportunity to be heard in a manner which provides sufficient time and information for the complainant to prepare a statement.
- The person considering the complaint should do so with an open mind and without bias.
- The complaint is to be dealt with promptly.
- Any decision is to be conveyed to the complainant in writing.
Complaints procedure
If a student has a complaint, whether against Eduholic or a higher education provider, he/she should complete a contact us form available on the Eduholic website. Students may also post or email their complaints to hello@eduholic.in
Responding to your complaint
After you have lodged your complaint with one of the above, he/she must answer you in writing within fourteen (14) days.
